Terms & Conditions

  1. Provisional Bookings
  • Bookings more than 60 days prior to arrival will be held for 7 days from confirmation.
  • Bookings less than 60 days prior to arrival will be held for 48 hours from confirmation.
  • Bookings confirmed within 48 hours of arrival require immediate full payment.
  • If payment is not received within the stated period, the provisional booking will automatically be cancelled.

 

  1. Confirmation of Booking

Upon confirmation, the following information is required for each guest:

  • Full name and surname (as per passport)
  • Date of birth
  • Nationality
  • Arrival and departure details
  • Room configuration (Double/Twin)
  • Special dietary requirements or allergies

 

  1. Inclusions & Exclusions

Inclusions:

  • Accommodation in a twin/double en-suite superior room with patio
  • Full breakfast, light lunch, and 3-course dinner
  • Drinks included: water, soft drinks, local beers, house wine served by the glass
  • Tea, coffee, fruit juice, and water served with breakfast
  • Early morning game drive/safari including hot drinks
  • Afternoon game drive/safari including one sundowner drink and snacks
  • Experienced guide and tracker
  • Undercover parking at the Lodge gate (if arriving in own vehicle)
  • Complimentary transfers to/from Hoedspruit Airport, subject to availability

Exclusions:

  • Premium brand alcoholic beverages not mentioned above
  • Tips/gratuities (recommended R500 per person per night)
  • Personal items
  • Conservation fee: R300 per person per night
  • Gate entry fee (once-off): R200 per person

 

  1. Mandatory Levies and Fees
  • Conservation fee: R300 per guest per night
  • Gate entry fee: R200 per guest (once-off)

 

  1. Arrival and Departure
  • Check-in: 14:00
  • Check-out: 11:00

 

  1. Child Policy
  • Children under 12 years are not accepted unless the lodge is booked for Exclusive Use.

 

  1. Single Supplement
  • 50% supplement applies to guests occupying their own room.

 

  1. Payment Policy

More than 60 days prior to arrival:

  • 20% non-refundable, non-transferable deposit within 7 days of booking
  • Balance due 60 days prior to arrival

Less than 60 days prior to arrival:

  • Full payment must be made within 48 hours of booking confirmation
  • Bookings made 48 hours prior to arrival require immediate full payment

Peak Period Policy:

  • 50% non-refundable, non-transferable deposit within 48 hours of booking
  • Balance due 60 days prior to arrival
  • Minimum stay of 3 nights

 

  1. Method of Payment for Your Reservation
  • Payments must be made in full and free of bank charges
  • Reference your reservation number when making payment
  • Payments in South African Rand only
  • Bank details:
    • Account Name: NEDBANK, BOKMAKIRRIE
    • Account Number: 1263904599
    • Branch Code: 198765
  • Credit cards accepted: VISA, Mastercard, Diners, American Express (via Payment Portal)

 

  1. Method of Payment at the Lodge
  • The Lodge is cashless
  • Payments accepted via VISA, Mastercard, Diners, American Express

 

  1. Cancellation Policy
  • More than 60 days prior to arrival: Loss of deposit (20%) outside Peak Season
  • More than 60 days prior to arrival: Loss of deposit (50%) within Peak Season
  • 45–59 days prior to arrival: 50% of total accommodation value
  • Less than 45 days prior to arrival: 100% of total accommodation value
  • No Shows: 100% of total accommodation value
  • Force Majeure:
    In the event of Force Majeure, the Lodge will apply Clause 20 (Force Majeure / Supervening Impossibility of Performance) instead of the standard cancellation fees.

 

  1. Refunds
  • Refunds may be held as future credit or returned to the client with a 3% administration fee
  • Refunds due to Force Majeure events are at the Lodge’s discretion

 

  1. Indemnity Forms
  • All guests must complete the indemnity form upon arrival
  • Guests cannot check-in without completed documentation

 

  1. Maintenance
  • The Lodge reserves the right to carry out maintenance or repairs at any time
  • No compensation, refund, or payment will be provided
  • The Lodge is not responsible for construction or maintenance beyond its control

 

  1. Malaria
  • The Lodge is in a malaria area
  • Guests are responsible for taking preventative measures and should consult their physician for appropriate prophylaxis.

 

  1. Passports, Visas, Vaccinations, Inoculations, Re-entry Permits
  • Guests are responsible for ensuring all travel documents and health requirements are valid
  • Children under 18 must comply with SA Immigration Regulations
  • The Lodge is not liable for consequences arising from non-compliance

 

  1. Protection of Personal Information Act (POPIA)
  • Personal information is used solely to enhance guest experience
  • Information will not be shared with third parties without consent

 

  1. Miscellaneous / Liability
  • The Lodge is not responsible for damages, loss, injury, illness, death, delays, cancellations, or itinerary changes not caused by the Lodge
  • Guests are liable for damage or extra costs incurred during their stay
  • Existing damage must be reported upon arrival
  • Guests must leave the premises in good condition and may be charged for excessive cleaning

 

  1. Travel Insurance
  • It is highly recommended for guests to obtain comprehensive travel insurance covering:
    • Loss of personal effects
    • Personal injury and medical emergencies
    • Emergency travel arrangements, cancellations, or curtailed plans
    • Force Majeure events and circumstances beyond the Lodge’s control
  • Guests are responsible for adequate insurance and notifying the Lodge of relevant claims
  • The Lodge is not liable for loss, damage, or expenses due to insufficient insurance

 

  1. Force Majeure / Supervening Impossibility of Performance
  • The Lodge is not liable for delays, non-performance, or failures caused by circumstances beyond its control, including:
    • Natural disasters, storms, floods, fire, explosions, acts of God
    • Epidemics, pandemics, strikes, lockouts, labor disturbances
    • Travel restrictions, government measures, war, terrorism, civil unrest
    • Breakdown of transportation, machinery, or third-party services
  • Guests affected are encouraged to claim through travel insurance
  • The Lodge may:
    • Reschedule stays
    • Transfer unused nights
    • Offer future credit at management discretion
  • Refunds due to Force Majeure are at the Lodge’s discretion
  • Lodge obligations may be suspended for the event duration, up to a maximum of 12 months.
  • Affected guests must notify the Lodge immediately and provide proof if requested

 

  1. Dispute Resolution
  • The parties shall meet within 10 days to negotiate in good faith
  • If unresolved, disputes shall go to mediation by an independent expert or agreed legal practitioner
  • If mediation fails within 10 days, disputes shall be referred to arbitration under AFSA rules, hearings in Pretoria
  • Urgent relief may be sought from a competent court
  • Disputes must not be publicised; unauthorised publicity may result in financial claims

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