Terms & Conditions

• Bookings more than 60 days prior to arrival will be held for 7 days from confirmation.
• Bookings less than 60 days prior to arrival will be held for 48 hours from confirmation.
• Bookings confirmed within 48 hours of arrival require immediate full payment.
• If payment is not received within the stated period, the provisional booking will automatically be cancelled.

Upon confirmation, the following information is required for each guest:

• Full name and surname as per passport
• Date of birth
• Nationality
• Arrival and departure details
• Room configuration: Double/Twin
• Special dietary requirements or allergies

Inclusions:

• Accommodation in a twin/double en-suite superior room with patio
• Full breakfast, light lunch, and 3-course dinner
• Drinks included: water, soft drinks, local beers, house wine served by the glass
• Tea, coffee, fruit juice, and water served with breakfast
• Early morning game drive/safari including hot drinks
• Afternoon game drive/safari including one sundowner drink and snacks
• Experienced guide and tracker
• Undercover parking at the Lodge gate if arriving in own vehicle
• Complimentary transfers to/from Hoedspruit Airport, subject to availability

Exclusions:

• Premium brand alcoholic beverages not mentioned above
• Tips/gratuities, recommended R500 per person per night
• Personal items
• Conservation fee
• Gate entry fee

• 2026
  • Conservation fee: R300 per guest per night
  • Gate entry fee: R200 per guest once-off
• 2027
  • Conservation fee: R330 per guest per night
  • Gate entry fee: R220 per guest once-off
• 2028
  • Conservation fee: R345 per guest per night
  • Gate entry fee: R230 per guest once-off

• Check-in: 14:00
• Check-out: 11:00

• Children under 12 years are not accepted unless the lodge is booked for Exclusive Use.

• 50% supplement applies to guests occupying their own room.

More than 60 days prior to arrival:

• 20% non-refundable, non-transferable deposit within 7 days of booking
• Balance due 60 days prior to arrival

Less than 60 days prior to arrival:

• Full payment must be made within 48 hours of booking confirmation
• Bookings made 48 hours prior to arrival require immediate full payment

Peak Period Policy:

• 50% non-refundable, non-transferable deposit within 48 hours of booking
• Balance due 60 days prior to arrival
• Minimum stay of 3 nights

• Payments must be made in full and free of bank charges
• Reference your reservation number when making payment
• Payments in South African Rand only
• Bank details:
  • Account Name: NEDBANK, BOKMAKIRRIE
  • Account Number: 1263904599
  • Branch Code: 198765
• Credit cards accepted: VISA, Mastercard, Diners, American Express via Payment Portal

• The Lodge is cashless
• Payments accepted via VISA, Mastercard, Diners, American Express

• More than 60 days prior to arrival: Loss of deposit, 20% outside Peak Season
• More than 60 days prior to arrival: Loss of deposit, 50% within Peak Season
• 45–59 days prior to arrival: 50% of total accommodation value
• Less than 45 days prior to arrival: 100% of total accommodation value
• No Shows: 100% of total accommodation value
• Force Majeure: In the event of Force Majeure, the Lodge will apply Clause 20 instead of the standard cancellation fees.

• Refunds may be held as future credit or returned to the client with a 3% administration fee
• Refunds due to Force Majeure events are at the Lodge’s discretion

• All guests must complete the indemnity form upon arrival
• Guests cannot check in without completed documentation

• The Lodge reserves the right to carry out maintenance or repairs at any time
• No compensation, refund, or payment will be provided
• The Lodge is not responsible for construction or maintenance beyond its control

• The Lodge is in a malaria area
• Guests are responsible for taking preventative measures and should consult their physician for appropriate prophylaxis.

• Guests are responsible for ensuring all travel documents and health requirements are valid
• Children under 18 must comply with SA Immigration Regulations
• The Lodge is not liable for consequences arising from non-compliance

• Personal information is used solely to enhance guest experience
• Information will not be shared with third parties without consent

• The Lodge is not responsible for damages, loss, injury, illness, death, delays, cancellations, or itinerary changes not caused by the Lodge
• Guests are liable for damage or extra costs incurred during their stay
• Existing damage must be reported upon arrival
• Guests must leave the premises in good condition and may be charged for excessive cleaning

• It is highly recommended for guests to obtain comprehensive travel insurance covering:
  • Loss of personal effects
  • Personal injury and medical emergencies
  • Emergency travel arrangements, cancellations, or curtailed plans
  • Force Majeure events and circumstances beyond the Lodge’s control
• Guests are responsible for adequate insurance and notifying the Lodge of relevant claims
• The Lodge is not liable for loss, damage, or expenses due to insufficient insurance

• The Lodge is not liable for delays, non-performance, or failures caused by circumstances beyond its control, including:
  • Natural disasters, storms, floods, fire, explosions, acts of God
  • Epidemics, pandemics, strikes, lockouts, labour disturbances
  • Travel restrictions, government measures, war, terrorism, civil unrest
  • Breakdown of transportation, machinery, or third-party services
• Guests affected are encouraged to claim through travel insurance
• The Lodge may:
  • Reschedule stays
  • Transfer unused nights
  • Offer future credit at management discretion
• Refunds due to Force Majeure are at the Lodge’s discretion
• Lodge obligations may be suspended for the event duration, up to a maximum of 12 months.
• Affected guests must notify the Lodge immediately and provide proof if requested

• The parties shall meet within 10 days to negotiate in good faith
• If unresolved, disputes shall go to mediation by an independent expert or agreed legal practitioner
• If mediation fails within 10 days, disputes shall be referred to arbitration under AFSA rules, hearings in Pretoria
• Urgent relief may be sought from a competent court
• Disputes must not be publicized; unauthorized publicity may result in financial claims